PAMS 4.0  - Technical Support

 


Before contacting us and to resolve your queries faster, please check the most common PAMS support questions and answers below.

Please Note: For customers still operating our older PAMS 3.0 software (released 2010). Most of the support info below will still be relevant (file save paths etc). We do however recommend upgrading to
PAMS 4.0 as soon as possible.


Will PAMS 4.0 work on Microsoft Windows?

Problems Installing the PAMS 4.0 software

Installation File Path information for IT Support

Privacy and Data Protection

How to Register PAMS 4.0

Printing blank Worksheets for use in clinical assessments

Problems Running PAMS 4.0

Saving File location in PAMS 4.0

Locating User Files Saved in PAMS 4.0

Important information regarding Saving Files?

Printing Problems

Will PAMS 4.0 work on Apple Mac OS X?


Transferring PAMS 4.0 User Files to a new PC?

Transferring PAMS 4.0 License to a new PC?

Installing/Upgrading PAMS 4.0 from a link

PAMS 4.0 Report Customiser

PAMS 4.0 - "Could not initialize class pam.data.Worksheets" on startup

PAMS 4.0 - Installation error - "This App Can’t Run On Your PC"

PAMS 4.0 - 32 bit and 64 bit editions

PAMS 4.0 - 64 bit edition scaling for high resolution screens (if PAMS appears too small)

How do I silently install/uninstall the PAMS 4.0 Client edition?


Will PAMS 4.0 work on Microsoft Windows?

PAMS 4.0 has been designed to work on Microsoft Windows. This includes Windows 7/8/10 and Windows Server 2008/R2/2012/2016.

Installing PAMS 4.0

To install PAMS 4.0 software on your PC you will receive a download link in your purchase confirmation e-mail. Click on the download link and wait approx 10 for the file to finish downloading.
Double click on the PAMS 4.0 setup file and the setup procedure will start.
Follow the setup
procedure to install PAMS 4.0. Please Note: You will need to be logged into Windows as an Administrator user to allow you to install the software. If you aren't then Windows will block you from installing any software. Also please allow the entire PAMS 4.0 setup file to download before double clicking to install it.

If you receive the error message "‘could not write value application description to key verify that you have sufficient access to that key" then this is related to you not being
logged into Windows as an Administrator user. To resolve, log into Windows as an Administrator user and then install PAMS 4.0.

Please Note: PAMS 4.0 is developed and licensed to only install and execute on standalone computers running Microsoft WIndows.


Installation File Path information for IT Support 

PAMS 4.0 by default installs in "C:\Program Files\PAMS Assessments Ltd\PAMS 4.0". However you can change this installation path during the setup process.
PAMS 4.0 is designed to work with Windows Local and Domain User Groups. During operation PAMS 4.0 will by default save all created files only into the current logged on user folder. The user can over-ride this and save files anywhere their Windows session permits them to. By default Windows will not allow Users to Read and Write data into User folders other than their own.
All user data is saved by default in the unique Windows path of their "AppData" folder. If you have the AppData folder redirecting to a network server then PAMS will see this and save to this location.
Users can save 7 different file types from PAMS 4.0. For information on the User data file paths see "Locating User Files saved in PAMS 4.0" below.

Privacy and Data Protection

We take data protection and the privacy of our customers very seriously. PAMS 4.0 does not share any data or files saved by the user with anyone. Only the user who has created these files has access to them.


How to Register PAMS 4.0

After installing PAMS 4.0, it has to be registered to activate. Without registration,
saving and printing is disabled.
Please note: Each PAMS 4.0 License allows ONE Licensed PC installation. 

If you require additional licenses to install PAMS 4.0 on more computers please
Click Here.

To register please obtain your serial number by loading PAMS 4.0
and clicking on the "How to Register" button. Your serial number will be displayed at the bottom of that window.
Please then email this serial number to us as instructed
and also stating your Full name and Organisation. Soon after you will be e-mailed back a registration number which you need to enter into PAMS by opening PAMS and clicking on the "Enter Reg Code" button.


printing blank worksheets for use in clinical assessments

If you would like to print off blank worksheets from PAMS 4.0, e.g. to be completed by hand in clinical assessments; on the main PAMS 4.0 screen, click the "Worksheet" button and then click "New Worksheet". Complete the "Name", "Assessor" and "Date" fields and click 'Ok'.

A blank worksheet will then be created for you, of which you can print as required.


Problems Running PAMS 4.0

If after having installed and registered you are having difficulties running PAMS, this could be for the following reasons:

1) If you are finding PAMS is freezing a lot and the window becoming un responsive, this could be due to your computer not having enough resources to run PAMS successfully.
T
he minimum specification to run PAMS is 4GB RAM, 2 GB free disk space, Windows: 7/8/10/Windows Server 2008/R2/2012/2016 and a processor clock speed of 1.5Ghz.

Please note that the above spec is the absolute minimum required to run PAMS. For smooth running of PAMS 4.0, we however recommend the following minimum specification:8GB RAM, 4GB disk space Windows : Windows 8/10 Windows Server 2008/R2/2012/2016 and a processor clock speed of 3Ghz.

2) If you are finding PAMS is freezing a lot and the window becoming un responsive, this could be due to you having too many other software applications running at the same time you are running PAMS.
To avoid this happening, please make sure you close any other software applications which are running, of which you don't need.
This will free up more memory and resources for PAMS to run more smoothly.
If PAMS is still running slowly or not at all we recommend restarting your computer (remember first to save any open files you require saving) and then opening PAMS.


SAVING FILE LOCATIONS IN PAMS 4.0

By default in PAMS 4.0 when you save a file this will be in the default folder location under PAMS 4.0 in your APPDATA folder (see "Locating user files saved in PAMS 4.0" below).
However you can change the default location by browsing to any folder on any drive you wish and saving the file. This will then become the default file saving location for that file type. You will need to do this for each PAMS file type.
NOTE: To change the default saving location for PAMS Report files, load PAMS and click the 'Report' button and then the 'Customise Report' button. You can change the Report saving file location in this 'Customise Report' window.


Locating User Files Saved in PAMS 4.0

If you are using PAMS 4.0 and are trying to locate your "I Need Help", "Initial Screening Tool", "Observation", "Worksheet", "Case File", "Parent Questionnaire" or "Report" saved files, the easiest way to find them is to load PAMS 4.0 and click on the menu option "Manage Files". A drop down menu will appear displaying the 7 file types described above. Clicking on each file type will open the "Windows Explorer" window showing the file folder location.

If you prefer to find the files manually then your files will be in one of the default locations below:

Windows 7/8/10:

Most likely here: "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/"

or

"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/"

Please note the above file path is often hidden by Windows 7/8/10 so you will need to select "Show All Hidden Files" in your Windows explorer settings.

However if you changed the default folder path and navigated to a different folder to save your file, this can be found by doing a Windows Explorer file search for the following file extensions to reveal all files saved on your computer:

i) Worksheet file - search for ".wst" files
ii) Initial Screening Tool File - search for ".ist" files
iii) I Need Help - search for ".inh" files
iv) Observation files - search for ".obs" files
v) Report files - search for ".doc" files
                          
- search for ".docx" files

vi) Parent Questionnaire files - search for ".doc" files
                          
- search for ".docx" files
vii) Case Files - search for ".csf" files


Important Information regarding Saving Files

Please note that when saving files in PAMS 4.0, users should never save files in the 'System Files' folder. The 'System Files' folder should be used by the PAMS 4.0 application only for generating temporary files for internal processing. All files in the 'System Files' folder are deleted everytime PAMS 4.0 closes. Therefore users should never save any files in this folder. The 'System Files' folder will be in one of the locations below:

   
Windows 7/8/10:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/System Files"

or "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/System Files"

Please note the above file path is often hidden by Windows 7/8/10 so you will need to select "Show All Hidden Files" in your Windows explorer settings.



Printing Problems

If you are encountering printing problems in PAMS 4.0 then we advise you to check all the points below:

i) Check your printer cable connection is inserted firmly in place at both ends.

ii) Check you have the latest printer driver installed for your particular printer model. If you are unsure of how to do this, ask your IT department for help with this.

iii) Try restarting your printer and also your computer and then printing again.

iv) Try printing to a different printer.

v)  If you are using PAMS 4.0 and have your Windows 'APPDATA' folder redirected to a network location then make sure your network is working correctly. PAMS 4.0 caches temporary files when printing and any issue with your network could cause PAMS printing to fail. Check with your IT department to see if your network is working correctly.

vi) In very rare cases some printers may have problems printing from PAMS. Related symptoms are printouts being scaled either too big or too small.  The cause of this is related to the default printer or printer resolution being changed before printing commences. A quick fix for this is not to modify the printer or printing resolution (from the default printer settings) before clicking the 'Print' button. If you need to print to a different printer or print to a different resolution then make this your default windows printer settings before clicking the 'Print' button.



will pams 4.0 work on apple max os x?

PAMS 4.0 does not currently support Apple Mac OS X. However it is still possible to run PAMS 4.0 on your Apple Mac runnning on Microsoft Windows. If you have Windows installed on your Apple Mac then PAMS 4.0 will work on your computer.



TRANSFERRING PAMS 4.0 USER FILES TO A NEW PC

To Transfer PAMS 4.0 User files (Worksheet, Observation files etc) to a new PC, firstly locate the original files and folders to copy on your PC. To do this please read the paragraph above labelled "Locating User Files Saved in PAMS 4.0". Once you have located all your PAMS files and folders to copy, highlight and copy them using Windows explorer (to a USB stick or external disk)  then navigate to the same folder paths you copied the files from, but on the new PC and paste the files.
Once the files and folders have been copied over to the new PC, we recommend then opening the PAMS software to check you can access and open and the transferred files successfully.


TRANSFERRING PAMS 4.0 LICENSE TO A NEW PC

To transfer your PAMS 4.0 license to a new PC will incur a charge of £96 (+ VAT) per license transfer. This charge covers administration costs and third party license fees.


iNSTALLING/UPGRADING Pams 4.0

Whether you are installing PAMS 4.0 for the first time or upgrading to the latest version, if we have sent you a download link to install PAMS 4.0, simply click on the link to download the installation file. It will take several minutes to download the file, once downloaded double click on this file. The PAMS 4.0 installer should now be running, follow the instructions to complete the installation.
This will upgrade any existing older version of PAMS 4.0 installed on your computer.
Any user created PAMS files will remain intact and will never be altered/deleted as part of the upgrade/installation process.


PAMS 4.0 REPORT CUSTOMISER

"Protect Report Document From Changes" - setting this feature sets the output Report Word document as "Protected" or "Editing Restricted" (Word 2016). This will not allow changes to the document but will show revisions made. This feature can be disabled in Microsoft Word to allow the report document to be edited.




PAMS 4.0 - "Could not initialize class pam.data.Worksheets" on startuP

On opening PAMS 4.0 you may receive the error message: "Could not initialize class pam.data.Worksheets at pam.gui.PamsMain.main".

This error message is caused because you do not have a default printer installed on your PC (in Microsoft Windows). To resolve this error please install a default printer to your PC Windows Operating System. After this has been done PAMS 4.0 will open correctly without error.



PAMS 4.0 - Installation error - "This App Can’t Run On Your PC"

On installing PAMS 4.0 on Windows 8/10 you may receive the error "This App Can’t Run On Your PC". This error is caused by Microsoft Windows being over cautious and blocking the PAMS software from installing. The PAMS software is perfectly safe to install on your PC.
There are various actions you can take to override this and install PAMS.
For more information please click the third party link below:

https://www.addictivetips.com/windows-tips/fix-this-app-cant-run-on-your-pc-error-in-windows-10/

If you disable your Windows "SmartScreen" so PAMS 4.0 will install, we strongly advise reactivating it as soon as PAMS has installed. Windows SmartScreen is important for your PC's security.



PAMS 4.0 - 32 bit and 64 bit editions

PAMS 4.0 now installs as either a 32 bit or 64 bit edition (available in PAMS 4.092 update). This is processed automatically (not server edition) on installation according to your PC type (either 32 bit or 64 bit).




PAMS 4.0 - 64 bit edition scaling for high resolution screens

PAMS 4.0 when installed on 64-bit PCs can now scale up (available in PAMS 4.092 update) in accordance with 'Windows Display Scaling (250% etc)'. This fixes the issue of PAMS 4.0 appearing very small on high resolution screens and not scaling previously. This new scaling feature in PAMS is not included in the 32 bit edition. To check which PAMS edition you have installed, select 'Help' from the PAMS menu and then click 'About PAMS 4.0'.
This new feature allows you to set your screen resolution to maximum and then set Windows scaling to increase the display size (if windows appear too small).

For more on setting Windows display scaling please click the link below:
https://www.cnet.com/how-to/6-display-settings-you-should-be-using-in-windows-10/



how do i silently install/uninstall pams 4.0 client edition

Silent Install, use the command line: PAMS-4-09-Client-32-64-Setup.exe /qn

Silent Uninstall: use the command line: PAMS-4-09-Client-32-64-Setup.exe/x // /qn





IF THE ABOVE QUESTIONS AND ANSWERS HAVE NOT RESOLVED
YOUR PAMS QUERY, YOU CAN E-MAIL OUR SUPPORT TEAM AT
SUPPORT@PAMSWEB.CO.UK OR BY CLICKING HERE


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PAMS Author

Dr Sue Mcgaw

Dr Sue McGaw, PAMS Author, founded the UK based NHS Special Parenting Service in 1988.

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