Before contacting us and to resolve your queries faster, please check the most common PAMS support questions and answers below.
Note: For customers still operating our older PAMS 3.0
software (released 2010). Most of the support info below
will still be relevant (file save paths etc). We do however
recommend upgrading to
PAMS 4.0 as soon as possible.
Will PAMS 4.0 work on Microsoft Windows?
Problems Installing the PAMS 4.0 software
Installation File Path information for IT Support
Privacy and Data Protection
How to Register PAMS 4.0
Printing blank Worksheets for use in clinical assessments
Problems Running PAMS 4.0
Saving File location in PAMS 4.0
Locating User Files Saved in PAMS 4.0
Important information regarding Saving Files?
Will PAMS 4.0 work on Apple Mac OS X?
Transferring PAMS 4.0 User Files to a new PC?
Transferring PAMS 4.0 License to a new PC?
Installing/Upgrading PAMS 4.0 from a link
PAMS 4.0 Report Customiser
PAMS 4.0 - "Could not initialize class pam.data.Worksheets" on startup
PAMS 4.0 - Installation error - "This App Can’t Run On Your PC"
PAMS 4.0 - 32 bit and 64 bit editions
PAMS 4.0 - 64 bit edition scaling for high resolution screens (if PAMS appears too small)
How do I silently install/uninstall the PAMS 4.0 Client edition?
To install PAMS 4.0 software on your PC
you will receive a download link in your purchase
confirmation e-mail. Click on the download link and wait
approx 10 for the file to finish downloading.
Double click on the PAMS 4.0 setup file and the setup procedure will start. Follow the setup
procedure to install PAMS 4.0. Please Note: You will need to be logged into Windows as an Administrator user to allow you to install the software. If you aren't then Windows will block you from installing any software. Also please allow the entire PAMS 4.0 setup file to download before double clicking to install it.
If you receive the error message "‘could not write value application description to key verify that you have sufficient access to that key" then this is related to you not being logged into Windows as an Administrator user. To resolve, log into Windows as an Administrator user and then install PAMS 4.0.
Please Note: PAMS 4.0 is developed and
licensed to only install and execute on standalone
computers running Microsoft WIndows.
4.0 by default installs in "C:\Program Files\PAMS
Assessments Ltd\PAMS 4.0". However you can change this
installation path during the setup process.
PAMS 4.0 is designed to work with Windows Local and Domain User Groups. During operation PAMS 4.0 will by default save all created files only into the current logged on user folder. The user can over-ride this and save files anywhere their Windows session permits them to. By default Windows will not allow Users to Read and Write data into User folders other than their own.
All user data is saved by default in the unique Windows path of their "AppData" folder. If you have the AppData folder redirecting to a network server then PAMS will see this and save to this location.
Users can save 7 different file types from PAMS 4.0. For information on the User data file paths see "Locating User Files saved in PAMS 4.0" below.
After installing PAMS 4.0, it
has to be registered to activate. Without
saving and printing is disabled.
Please note: Each PAMS 4.0 License allows ONE Licensed PC installation.
If you require additional licenses to install PAMS 4.0 on more computers please
To register please obtain your serial number by loading PAMS 4.0
and clicking on the "How to Register" button. Your serial number will be displayed at the bottom of that window.
Please then email this serial number to us as instructed and also stating your Full name and Organisation. Soon after you will be e-mailed back a registration number which you need to enter into PAMS by opening PAMS and clicking on the "Enter Reg Code" button.
worksheet will then be created for you, of which you
can print as required.
If after having installed and registered you are having difficulties running PAMS, this could be for the following reasons:
1) If you are finding PAMS is freezing a
lot and the window becoming un responsive, this could be
due to your computer not having enough resources to run
The minimum specification to run PAMS is 4GB RAM, 2 GB free disk space, Windows: 7/8/10/Windows Server 2008/R2/2012/2016 and a processor clock speed of 1.5Ghz.
Please note that the above spec is the absolute minimum required to run PAMS. For smooth running of PAMS 4.0, we however recommend the following minimum specification:8GB RAM, 4GB disk space Windows : Windows 8/10 Windows Server 2008/R2/2012/2016 and a processor clock speed of 3Ghz.
2) If you are finding
PAMS is freezing a lot and the window becoming un
responsive, this could be due to you having too many other
software applications running at the same time you are
To avoid this happening, please make sure you close any other software applications which are running, of which you don't need.
This will free up more memory and resources for PAMS to run more smoothly.
If PAMS is still running slowly or not at all we recommend restarting your computer (remember first to save any open files you require saving) and then opening PAMS.
By default in PAMS
4.0 when you save a file this will be in the default
folder location under PAMS 4.0 in your APPDATA folder
(see "Locating user files saved in PAMS 4.0" below).
However you can change the default location by browsing to any folder on any drive you wish and saving the file. This will then become the default file saving location for that file type. You will need to do this for each PAMS file type.
NOTE: To change the default saving location for PAMS Report files, load PAMS and click the 'Report' button and then the 'Customise Report' button. You can change the Report saving file location in this 'Customise Report' window.
If you are using
PAMS 4.0 and are trying to locate your "I Need Help",
"Initial Screening Tool", "Observation", "Worksheet",
"Case File", "Parent Questionnaire" or "Report" saved
files, the easiest way to find them is to load PAMS 4.0
and click on the menu option "Manage Files". A drop down
menu will appear displaying the 7 file types described
above. Clicking on each file type will open the "Windows
Explorer" window showing the file folder location.
If you prefer to find the files manually then your files will be in one of the default locations below:
Most likely here: "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/"
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/"
Please note the
above file path is often hidden by Windows 7/8/10 so you
will need to select "Show All Hidden Files" in your
Windows explorer settings.
However if you changed the default folder path and navigated to a different folder to save your file, this can be found by doing a Windows Explorer file search for the following file extensions to reveal all files saved on your computer:
i) Worksheet file - search for ".wst"
ii) Initial Screening Tool File - search for ".ist" files
iii) I Need Help - search for ".inh" files
iv) Observation files - search for ".obs" files
v) Report files - search for ".doc" files
- search for ".docx" files
Parent Questionnaire files - search for ".doc"
- search for ".docx" files
vii) Case Files - search for ".csf" files
Please note that when saving files in PAMS 4.0, users should never save files in the 'System Files' folder. The 'System Files' folder should be used by the PAMS 4.0 application only for generating temporary files for internal processing. All files in the 'System Files' folder are deleted everytime PAMS 4.0 closes. Therefore users should never save any files in this folder. The 'System Files' folder will be in one of the locations below:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/System Files"
or "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/System Files"
Please note the above file path is often hidden by Windows 7/8/10 so you will need to select "Show All Hidden Files" in your Windows explorer settings.
If you are
encountering printing problems in PAMS 4.0 then we
advise you to check all the points below:
vi) In very rare cases some printers may have problems printing from PAMS. Related symptoms are printouts being scaled either too big or too small. The cause of this is related to the default printer or printer resolution being changed before printing commences. A quick fix for this is not to modify the printer or printing resolution (from the default printer settings) before clicking the 'Print' button. If you need to print to a different printer or print to a different resolution then make this your default windows printer settings before clicking the 'Print' button.
PAMS 4.0 does not currently support Apple Mac OS X. However it is still possible to run PAMS 4.0 on your Apple Mac runnning on Microsoft Windows. If you have Windows installed on your Apple Mac then PAMS 4.0 will work on your computer.
Once the files and folders have been copied over to the new PC, we recommend then opening the PAMS software to check you can access and open and the transferred files successfully.
This will upgrade any existing older version of PAMS 4.0 installed on your computer.
Any user created PAMS files will remain intact and will never be altered/deleted as part of the upgrade/installation process.
This error message is caused because you do not have a default printer installed on your PC (in Microsoft Windows). To resolve this error please install a default printer to your PC Windows Operating System. After this has been done PAMS 4.0 will open correctly without error.
There are various actions you can take to override this and install PAMS.
For more information please click the third party link below:
If you disable your Windows "SmartScreen" so PAMS 4.0 will install, we strongly advise reactivating it as soon as PAMS has installed. Windows SmartScreen is important for your PC's security.
This new feature allows you to set your screen resolution to maximum and then set Windows scaling to increase the display size (if windows appear too small).
For more on setting Windows display scaling please click the link below:
Silent Uninstall: use the command line: PAMS-4-09-Client-32-64-Setup.exe/x // /qn
IF THE ABOVE QUESTIONS AND ANSWERS HAVE NOT RESOLVED
YOUR PAMS QUERY, YOU CAN E-MAIL OUR SUPPORT TEAM AT
SUPPORT@PAMSWEB.CO.UK OR BY CLICKING HERE