* IMPORTANT UPDATE 13/12/2021
NO EDITIONS of the PAMS software are affected by the
critical vulnerability recently discovered in the Apache
Log4j software library.
PAMS does NOT include any Log4j software libraries within
the PAMS software application installation folder (this is
true for all versions of PAMS 1,2,3,4, client & server
editions). No edition of the PAMS software has ever used
Log4j.
Before contacting us and to resolve your queries faster, please check the most common PAMS support questions and answers below.
Please
Note: For customers still operating our older PAMS 3.0
software (released 2010). Most of the support info below
will still be relevant (file save paths etc). We do however
recommend upgrading to
PAMS 4.0 as soon as possible.
Will PAMS 4.0 work
on Microsoft Windows?
Problems Installing
the PAMS 4.0 software
Installation File
Path information for IT Support
Privacy and Data
Protection
How to Register
PAMS 4.0
Printing blank
Worksheets for use in clinical assessments
Problems
Running PAMS 4.0
Saving
File location in PAMS 4.0
Locating
User Files Saved in PAMS 4.0
Important
information regarding Saving Files?
Printing
Problems
Will PAMS 4.0 work
on Apple Mac OS X?
Transferring
PAMS 4.0 User Files to a new PC?
Transferring
PAMS 4.0 License to a new PC?
Installing/Upgrading
PAMS 4.0 from a link
PAMS
4.0 Report Customiser
PAMS
4.0 - "Could not initialize class pam.data.Worksheets" on
startup
PAMS
4.0 - Installation error - "This App Can’t Run On Your PC"
PAMS 4.0 - 32
bit and 64 bit editions
PAMS
4.0 - 64 bit edition scaling for high resolution screens
(if PAMS appears too small)
How
do I silently install/uninstall the PAMS 4.0 Client
edition?
Will PAMS 4.0 work on Microsoft Windows?
PAMS 4.0 has been designed to work on
Microsoft Windows. This includes Windows 8/10/11 and
Windows Server 2012\2016\2019\2022.
Installing PAMS 4.0
To install PAMS 4.0 software on your PC
you will receive a download link in your purchase
confirmation e-mail. Click on the download link and wait
approx 10 for the file to finish downloading.
Double click on the PAMS 4.0 setup file and the setup
procedure will start.
Follow the setup
procedure to install PAMS 4.0. Please Note: You will
need to be logged into Windows as an Administrator
user to allow you to install the software. If
you aren't then Windows will block you from installing any
software. Also please allow the entire PAMS 4.0 setup file
to download before double clicking to install it.
If you receive the error message "‘could not write
value application description to key verify that you
have sufficient access to that key" then this is
related to you not being logged into Windows as an Administrator
user. To resolve, log into Windows as an Administrator
user and then install PAMS 4.0.
Please Note: PAMS 4.0 is developed and
licensed to only install and execute on standalone
computers running Microsoft WIndows.
Installation File Path information for IT Support
PAMS
4.0 by default installs in "C:\Program Files\PAMS
Assessments Ltd\PAMS 4.0". However you can change this
installation path during the setup process.
PAMS 4.0 is designed to work with Windows Local and Domain
User Groups. During operation PAMS 4.0 will by default
save all created files only into the current logged on
user folder. The user can over-ride this and save files
anywhere their Windows session permits them to. By default
Windows will not allow Users to Read and Write data into
User folders other than their own.
All user data is saved by
default in the unique Windows path of their "AppData"
folder. If you have the AppData folder redirecting to a
network server then PAMS will see this and save to this
location.
Users can save 7 different file
types from PAMS 4.0. For information on the User data file
paths see "Locating User Files saved in PAMS 4.0" below.
Privacy and Data Protection
We take data protection and the privacy of our customers very seriously. PAMS 4.0 does not share any data or files saved by the user with anyone. Only the user who has created these files has access to them.How to Register PAMS 4.0
After installing PAMS 4.0, it
has to be registered to activate. Without
registration,
saving and printing is disabled.
Please note: Each PAMS
4.0 License allows ONE Licensed PC installation.
If you require additional licenses to install PAMS 4.0 on
more computers please
Click Here.
To register please obtain your serial number by loading
PAMS 4.0
and clicking on the "How to Register"
button. Your serial number will be displayed at the
bottom of that window.
Please then email this serial number to us as instructed and also stating your Full
name and Organisation. Soon
after you will be e-mailed back a registration number
which you need to enter into PAMS by opening PAMS and
clicking on the "Enter Reg Code" button.
printing blank worksheets for use in clinical assessments
If you would like to print off blank worksheets from PAMS 4.0, e.g. to be completed by hand in clinical assessments; on the main PAMS 4.0 screen, click the "Worksheet" button and then click "New Worksheet". Complete the "Name", "Assessor" and "Date" fields and click 'Ok'. A blank
worksheet will then be created for you, of which you
can print as required.
Problems Running PAMS 4.0
If after having installed and registered you are having difficulties running PAMS, this could be for the following reasons:
1) If you are finding PAMS is freezing a
lot and the window becoming un responsive, this could be
due to your computer not having enough resources to run
PAMS successfully.
The
minimum specification to run PAMS is 4GB RAM,
2 GB free disk space, Windows: 7/8/10/Windows Server
2008/R2/2012/2016 and a processor clock speed of
1.5Ghz.
Please note that the above spec is the absolute minimum
required to run PAMS. For smooth running of PAMS 4.0, we
however recommend the following minimum specification:8GB
RAM, 4GB disk space Windows : Windows 8/10 Windows
Server 2008/R2/2012/2016 and a processor clock speed
of 3Ghz.
2) If you are finding
PAMS is freezing a lot and the window becoming un
responsive, this could be due to you having too many other
software applications running at the same time you are
running PAMS.
To avoid this happening, please make sure you close any
other software applications which are running, of which
you don't need.
This will free up more memory and resources for PAMS to
run more smoothly.
If PAMS is still running slowly or not at all we recommend
restarting your computer (remember first to save any open
files you require saving) and then opening PAMS.
SAVING FILE LOCATIONS IN PAMS 4.0
By default in PAMS
4.0 when you save a file this will be in the default
folder location under PAMS 4.0 in your APPDATA folder
(see "Locating user files saved in PAMS 4.0" below).
However you can change the default location by browsing
to any folder on any drive you wish and saving the file.
This will then become the default file saving location
for that file type. You will need to do this for each
PAMS file type.
NOTE: To change the default saving location for PAMS
Report files, load PAMS and click the 'Report' button
and then the 'Customise Report' button. You can change
the Report saving file location in this 'Customise
Report' window.
Locating User Files Saved in PAMS 4.0
If you are using
PAMS 4.0 and are trying to locate your "I Need Help",
"Initial Screening Tool", "Observation", "Worksheet",
"Case File", "Parent Questionnaire" or "Report" saved
files, the easiest way to find them is to load PAMS 4.0
and click on the menu option "Manage Files". A drop down
menu will appear displaying the 7 file types described
above. Clicking on each file type will open the "Windows
Explorer" window showing the file folder location.
If you prefer to find the files manually then your files
will be in one of the default locations below:
Windows 7/8/10:
Most likely here: "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/"
or
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/"
Please note the
above file path is often hidden by Windows 7/8/10 so you
will need to select "Show All Hidden Files" in your
Windows explorer settings.
However if you changed the
default folder path and navigated to a different folder
to save your file, this can be found by doing a Windows
Explorer file search for the following file
extensions to reveal
all files saved on your computer:
i) Worksheet file - search for ".wst"
files
ii) Initial Screening Tool File - search for ".ist"
files
iii) I Need Help - search for ".inh" files
iv) Observation files - search for ".obs" files
v) Report files - search for ".doc" files
- search for ".docx" files
vi)
Parent Questionnaire files - search for ".doc"
files
- search for
".docx" files
vii) Case Files - search for ".csf" files
Important Information regarding Saving Files
Please note that when saving files in PAMS 4.0, users should never save files in the 'System Files' folder. The 'System Files' folder should be used by the PAMS 4.0 application only for generating temporary files for internal processing. All files in the 'System Files' folder are deleted everytime PAMS 4.0 closes. Therefore users should never save any files in this folder. The 'System Files' folder will be in one of the locations below:
Windows
7/8/10:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS
3.0/System Files"
or "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS
3.0/System Files"
Please note the above file path is often hidden by Windows
7/8/10 so you will need to select "Show All Hidden Files"
in your Windows explorer settings.
Printing Problems
If you are
encountering printing problems in PAMS 4.0 then we
advise you to check all the points below:
vi) In very rare cases some printers may have problems printing from PAMS. Related symptoms are printouts being scaled either too big or too small. The cause of this is related to the default printer or printer resolution being changed before printing commences. A quick fix for this is not to modify the printer or printing resolution (from the default printer settings) before clicking the 'Print' button. If you need to print to a different printer or print to a different resolution then make this your default windows printer settings before clicking the 'Print' button.
will pams
4.0 work on apple max os x?
PAMS 4.0 does not
currently support Apple Mac OS X. However it is still
possible to run PAMS 4.0 on your Apple Mac runnning on
Microsoft Windows. If you have Windows installed on your
Apple Mac then PAMS 4.0 will work on your computer.TRANSFERRING
PAMS 4.0 USER FILES TO A NEW PC
To Transfer PAMS 4.0 User files (Worksheet, Observation files
etc) to a new PC, firstly locate the original files and folders
to copy on your PC. To do this please read the paragraph above
labelled "Locating User Files Saved in PAMS 4.0". Once
you have located all your PAMS files and folders to copy,
highlight and copy them using Windows explorer (to a USB stick
or external disk) then navigate to the same folder paths
you copied the files from, but on the new PC and paste the
files. Once the files and folders have been copied over to the new PC, we recommend then opening the PAMS software to check you can access and open and the transferred files successfully.
TRANSFERRING
PAMS 4.0 LICENSE TO A NEW PC
To transfer your PAMS 4.0 license to a new PC will incur a
charge of £96 (+ VAT) per license transfer. This charge covers
administration costs and third party license fees. A maximum of 2 PC transfers is allowed per PAMS license.
iNSTALLING/UPGRADING
Pams 4.0
Whether you are installing PAMS 4.0 for the first time or
upgrading to the latest version, if we have sent you a download
link to install PAMS 4.0, simply click on the link to download
the installation file. It will take several minutes to download
the file, once downloaded double click on this file. The PAMS
4.0 installer should now be running, follow the instructions to
complete the installation.This will upgrade any existing older version of PAMS 4.0 installed on your computer.
Any user created PAMS files will remain intact and will never be altered/deleted as part of the upgrade/installation process.
PAMS 4.0 REPORT CUSTOMISER
"Protect Report Document From Changes" - setting this feature
sets the output Report Word document as "Protected" or "Editing
Restricted" (Word 2016). This will not allow changes to the
document but will show revisions made. This feature can be
disabled in Microsoft Word to allow the report document to be
edited.PAMS 4.0 -
"Could not initialize class pam.data.Worksheets" on
startuP
On opening PAMS 4.0 you may receive the error message: "Could
not initialize class pam.data.WorksheetsThis error message is caused because you do not have a default printer installed on your PC (in Microsoft Windows). To resolve this error please install a default printer to your PC Windows Operating System. After this has been done PAMS 4.0 will open correctly without error.
PAMS 4.0 -
Installation error - "This App Can’t Run On Your PC"
On installing PAMS 4.0 on Windows 8/10 you may receive the error
"This App Can’t Run On Your PC". This error is caused by
Microsoft Windows being over cautious and blocking the PAMS
software from installing. The PAMS software is perfectly safe to
install on your PC.There are various actions you can take to override this and install PAMS.
For more information please click the third party link below:
https://www.addictivetips.com/windows-tips/fix-this-app-cant-run-on-your-pc-error-in-windows-10/
If you disable your Windows "SmartScreen" so PAMS 4.0 will install, we strongly advise reactivating it as soon as PAMS has installed. Windows SmartScreen is important for your PC's security.
PAMS 4.0 -
32 bit and 64 bit editions
PAMS 4.0 now installs as either a 32 bit or 64 bit edition
(available in PAMS 4.092 update). This is processed
automatically (not server edition) on installation according to
your PC type (either 32 bit or 64 bit).PAMS 4.0 -
64 bit edition scaling for high resolution screens
PAMS 4.0 when installed on 64-bit PCs can now scale up
(available in PAMS 4.092 update) in accordance with 'Windows
Display Scaling (250% etc)'. This fixes the issue of PAMS 4.0
appearing very small on high resolution screens and not scaling
previously. This new scaling feature in PAMS is not included in
the 32 bit edition. To check which PAMS edition you have
installed, select 'Help' from the PAMS menu and then click
'About PAMS 4.0'.This new feature allows you to set your screen resolution to maximum and then set Windows scaling to increase the display size (if windows appear too small).
For more on setting Windows display scaling please click the link below:
https://www.cnet.com/how-to/6-display-settings-you-should-be-using-in-windows-10/
how do i
silently install/uninstall pams 4.0 client edition
Silent Install, use the command line: PAMS-4-09-Client-32-64-Setup.exe
/qnSilent Uninstall: use the command line: PAMS-4-09-Client-32-64-Setup.exe/x // /qn
IF THE ABOVE QUESTIONS AND ANSWERS HAVE NOT RESOLVED
YOUR PAMS QUERY, YOU CAN E-MAIL OUR SUPPORT TEAM AT
SUPPORT@PAMSWEB.CO.UK OR BY CLICKING HERE
