PAMS 4.0  - Technical Support

 


All PAMS Software includes free e-mail based technical support. We aim to reply to any support queries the same working day.

Before contacting us please check the most common questions and answers below.

Will PAMS 4.0 work on Microsoft Windows?
Installing PAMS 4.0
Installation File Path information for IT Support
Privacy and Data Protection
How to Register PAMS 4.0
Printing blank Worksheets for use in clinical assessments
Problems Running PAMS 4.0
Saving File location in PAMS 4.0
Locating User Files Saved in PAMS 4.0
Important information regarding Saving Files?
Printing Problems
Will PAMS 4.0 work on Apple Mac OS X?

PAMS 4.0 Server Edition Info?
Transferring PAMS 4.0 User Files to a new PC?
Transferring PAMS 4.0 License to a new PC?
Installing/Upgrading PAMS 4.0 from a link
PAMS 4.0 Server Support
PAMS 4.0 on High resolution screens
PAMS 4.0 Report Customiser
PAMS 3.0 Support


Will PAMS 4.0 work on Microsoft Windows?

PAMS 4.0 has been designed to work on Microsoft Windows. This includes Windows XP/VISTA/Windows 7/8/10 and Windows Server 2008/R2/2012.

Installing PAMS 4.0

To install PAMS 4.0/Demo PAMS 4.0 you will receive a download link/CD containing the software.
Double click on the PAMS 4.0 setup file and the setup procedure will start.
Follow the setup
procedure to install PAMS 4.0. Please Note: You will need to be logged into Windows as an Administrator user to allow you to install the software. If you aren't then Windows will block you from installing any software. Also please allow the entire PAMS 4.0 setup file to download before double clicking to install it.

If you receive the error message "‘could not write value application description to key verify that you have sufficient access to that key" then this is related to you not being
logged into Windows as an Administrator user. To resolve, log into Windows as an Administrator user and then install PAMS 4.0.

Please Note: PAMS 4.0 is developed and licensed to only install and execute on standalone computers running Microsoft WIndows. PAMS 4.0 should not be installed or executed on any server, mainframe or terminal service computer environment. If you do require installation on a Server we also publish a PAMS 4.0 Server edition. For more information see the links at the top of this page.


Installation File Path information for IT Support 

PAMS 4.0 by default installs in "C:\Program Files (x86)\PAMS Assessments Ltd\PAMS 4.0". However you can change this installation path during the setup process.
PAMS 4.0 is designed to work with Windows Local and Domain User Groups. During operation PAMS 4.0 will by default save all created files only into the current logged on user folder. The user can over-ride this and save files anywhere their Windows session permits them to. By default Windows will not allow Users to Read and Write data into User folders other than their own.
All user data is saved by default in the unique Windows path of their "AppData" folder. If you have the AppData folder redirecting to a network server then PAMS will see this and save to this location.
Users can save 7 different file types from PAMS 4.0. For information on the User data file paths see "Locating User Files saved in PAMS 4.0" below.

Privacy and Data Protection

We take data protection and the privacy of our customers very seriously. PAMS 4.0 does not share any data or files saved by the user with anyone. Only the user who has created these files has access to them.
PAMS 4.0 requests an internet connection on startup only to check for updates to make sure the user is running the latest version of PAMS 4.0. We recommend users allow PAMS 4.0 to connect to the internet to make sure they have the latest version and to maintain integrity.

How to Register PAMS 4.0

After installing PAMS 4.0, it has to be registered. Without registration,
saving and printing is disabled.
Please note: Each PAMS 4.0 License allows ONE Licensed PC installation. 

If you require additional licenses to install PAMS 4.0 on more computers please
Click Here.

To register please obtain your serial number by loading PAMS 4.0
and clicking on the "How to Register" button. Your serial number will be displayed at the bottom of that window.
Please then email this serial number to
reg@pamsweb.co.uk and also stating your Name, Organisation, Invoice number & Postcode.
Soon after you will be e-mailed back a registration number which you need to enter into PAMS by loading PAMS and clicking on the "Enter Reg Code" button.

printing blank worksheets for use in clinical assessments

If you would like to print off blank worksheets from PAMS 4.0, e.g. to be completed by hand in clinical assessments; on the main PAMS 4.0 screen, click the "Worksheet" button and then click "New Worksheet". Complete the "Name", "Assessor" and "Date" fields and click 'Ok'.

A blank worksheet will then be created for you, of which you can print as required.

Problems Running PAMS 4.0

If after having installed and registered you are having difficulties running PAMS, this could be for the following reasons:

1) If you are finding PAMS is freezing a lot and the window becoming un responsive, this could be due to your computer not having enough resources to run PAMS successfully.
T
he minimum specification to run PAMS is 1GB RAM, 2 GB free disk space, Windows: XP/VISTA/Windows 7/8/10/Windows Server 2008/R2/2012 and a processor clock speed of 1Ghz.

Please note that the above spec is the absolute minimum required to run PAMS. For smooth running of PAMS 4.0, we however recommend the following minimum specification:2GB RAM, 4GB disk space Windows : Windows Vista/7/8/10 Windows Server 2008/R2/2012 and a processor clock speed of 1.5Ghz.

2) If you are finding PAMS is freezing alot and the window becoming un responsive, this could be due to you having too many other software applications running at the same time you are running PAMS.
To avoid this happening, please make sure you close any other software applications which are running, of which you don't need.
This will free up more memory and resources for PAMS to run more smoothly.
If PAMS is still running slowly or not at all we recommend restarting your computer (remember first to save any open files you require saving) and then opening PAMS.


SAVING FILE LOCATIONS IN PAMS 4.0

By default in PAMS 4.0 when you save a file this will be in the default folder location under PAMS 4.0 in your APPDATA folder (see "Locating user files saved in PAMS 4.0" below).
However you can change the default location by browsing to any folder on any drive you wish and saving the file. This will then become the default file saving location for that file type. You will need to do this for each PAMS file type.
NOTE: To change the default saving location for PAMS Report files, load PAMS and click the 'Report' button and then the 'Customise Report' button. You can change the Report saving file location in this 'Customise Report' window.


Locating User Files Saved in PAMS 4.0

If you are using PAMS 4.0 and are trying to locate your "I Need Help", "Initial Screening Tool", "Observation", "Worksheet", "Case File", "Parent Questionnaire" or "Report" saved files, the easiest way to find them is to load PAMS 4.0 and click on the menu option "Manage Files". A drop down menu will appear displaying the 7 file types described above. Clicking on each file type will open the "Windows Explorer" window showing the file folder location.

If you prefer to find the files manually then your files will be in one of the default locations below:

Windows 7/8/10 & VISTA:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/"

or "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/"

Please note the above file path is often hidden by Windows 7/8/10/VISTA so you will need to select "Show All Hidden Files" in your Windows explorer settings.

Windows XP/2000 : "C:/Documents And Settings/[Your Windows UserName]/Application Data/PAMS 3.0/"

However if you changed the default folder path and navigated to a different folder to save your file, this can be found by doing a Windows Explorer file search for the following file extensions to reveal all files saved on your computer:

i) Worksheet file - search for ".wst" files
ii) Initial Screening Tool File - search for ".ist" files
iii) I Need Help - search for ".inh" files
iv) Observation files - search for ".obs" files
v) Report files - search for ".doc" files
                          
- search for ".docx" files

vi) Parent Questionnaire files - search for ".doc" files
                          
- search for ".docx" files
vii) Case Files - search for ".csf" files


Important Information regarding Saving Files

Please note that when saving files in PAMS 4.0, users should never save files in the 'System Files' folder. The 'System Files' folder should be used by the PAMS 4.0 application only for generating temporary files for internal processing. All files in the 'System Files' folder are deleted everytime PAMS 4.0 closes. Therefore users should never save any files in this folder. The 'System Files' folder will be in one of the locations below:

   
Windows 7/8/10 & VISTA:
"C:/Users/[Your Windows UserName]/AppData/Local/PAMS 3.0/System Files"

or "C:/Users/[Your Windows UserName]/AppData/Roaming/PAMS 3.0/System Files"

Please note the above file path is often hidden by Windows 7/8/10/VISTA so you will need to select "Show All Hidden Files" in your Windows explorer settings.

Windows XP/2000 : "C:/Documents And Settings/[Your Windows UserName]/Application Data/PAMS 3.0/System Files"



Printing Problems

If you are encountering printing problems in PAMS 4.0 then we advise you to check all the points below:

i) Check your printer cable connection is inserted firmly in place at both ends.

ii) Check you have the latest printer driver installed for your particular printer model. If you are unsure of how to do this, ask your IT department for help with this.

iii) Try restarting your printer and also your computer and then printing again.

iv) Try printing to a different printer.

v)  If you are using PAMS 4.0 and have your Windows 'APPDATA' folder redirected to a network location then make sure your network is working correctly. PAMS 4.0 caches temporary files when printing and any issue with your network could cause PAMS printing to fail. Check with your IT department to see if your network is working correctly.

vi) In very rare cases some printers may have problems printing from PAMS. Related symptoms are printouts being scaled either too big or too small.  The cause of this is related to the default printer or printer resolution being changed before printing commences. A quick fix for this is not to modify the printer or printing resolution (from the default printer settings) before clicking the 'Print' button. If you need to print to a different printer or print to a different resolution then make this your default windows printer settings before clicking the 'Print' button.



will pams 4.0 work on apple max os x?

PAMS 4.0 does not currently support Apple Mac OS X. However it is still possible to run PAMS 4.0 on your Apple Mac runnning on Microsoft Windows. If you have Windows installed on your Apple Mac then PAMS 4.0 will work on your computer.



PAMS 4.0 Server edition info?

We also publish a PAMS 4.0 Server edition. Please click here for more information.


TRANSFERRING PAMS 4.0 USER FILES TO A NEW PC

To Transfer PAMS 4.0 User files (Worksheet, Observation files etc) to a new PC, firstly locate the files on your PC. To do this please read the paragraph above labelled "Locating User Files Saved in PAMS 4.0". Once you have located all your files then navigate to the same folder paths you copied the files from, but on the new PC and paste the files.


TRANSFERRING PAMS 4.0 LICENSE TO A NEW PC

To transfer your PAMS 4.0 license to a new PC will incur a charge of £50 (+ VAT) per license transfer. This charge covers administration costs and third party license fees. For more information please contact us at support@pamsweb.co.uk.


iNSTALLING/UPGRADING Pams 4.0

Whether you are installing PAMS 4.0 for the first time or upgrading to the latest version, if we have sent you a download link to install PAMS 4.0, simply click on the link to download the installation file. It will take several minutes to download the file, once downloaded double click on this file. The PAMS 4.0 installer should now be running, follow the instructions to complete the installation.
This will upgrade any existing older version of PAMS 4.0 installed on your computer.
Any user created PAMS files will remain intact and will never be altered/deleted as part of the upgrade/installation process.


PAMS 4.0 SERVER SUPPORT

Below is the minimum spec needed to install and run PAMS 4.0 Server, although the more
CPU and RAM you can provide, the better the performance.

Microsoft Windows Server 2003/ 2008/R2/2012

3 GHz CPU
4 GB RAM

6 GB Free Disk space

No database is required

PAMS 4.0 Server runs on Java but this is bundled with the installation so no seperate installation is neccessary.

No third party software is required except Microsoft Word which is used by users to edit Report files generated in PAMS 4.0 Server.



PAMS 4.0 SERVER ADMIN
FEATURES


PAMS 4.0 Server includes many admin features which can be configured for your convenience. To access these load PAMS 4.0 Server and click options from the main menu and then PAMS 4.0 Server Admin Settings. (You need to be logged into Windows as an admin user to access this option otherwise it will appear greyed out.) When prompted for a password enter the password specified in the PAMS 4.0 Server Seup guide.


The PAMS 4.0 Server Admin dialog window will then appear with 6 buttons relating to the following:


1) CONFIGURE BACKUPS - Automatic backup of all user created PAMS files saved to any disk location (network drive etc).


Specify a network folder where the backup copies of all user created PAMS files can be backed up to. We recommend specifying a UNC path (rather than mapped drives) as the backup folder needs to be visible to all users from their PC.
Backups are processed on closing the PAMS software for all files accessed that session. Backups files are saved inside a folder for each date and inside a subfolder for each Windows user. (e.g. backups/25-12-2015/user-dsmith).


Folder permissions on the backup folder you specify must allow ALL PAMS users read/write/modify rights. Otherwise users may face difficulty in PAMS saving backup files.


Depending on how many users actively use PAMS, you may find the Backup folder growing to a large disk size after a period of time. You may want to consider incorporating this backup folder into any routine tape/disk backup schedule you have (possibly occasionally removing files after your backup to free up disk space, if this is an issue).



2) SET GLOBAL FILE PATHS - Ability to set once the default disk location where all user files are saved in PAMS (network drive etc).


Specify a network folder where all PAMS user created files are saved by default. There are 7 file types in PAMS so all can be set accordingly. You may wish to create folders on your network for all 7 PAMS file types:


e.g. \\pams-server\user-files\worksheets

e.g. \\pams-server\user-files\I_need_help

e.g. \\pams-server\user-files\initial_screening_tool

e.g. \\pams-server\user-files\observation

e.g. \\pams-server\user-files\reports
e.g. \\pams-server\user-files\parent_questionnaire
e.g. \\pams-server\user-files\case_files


* Bold text in the examples above are the PAMS file types.

We recommend specifying a UNC path (rather than mapped drives) as the default save folders need to be visible to all users from their PC.

Tick the Append Windows username checkbox to append a folder (named after each user) to the default path you specify. This is if you would prefer to have the user's saved files separated into folders (per Windows user) rather than all into one folder for all users.
e.g. \\pams-server\user-files\worksheets\[username]


Folder permissions on all the default save folders you specify must allow ALL PAMS users read/write/modify rights. Otherwise users may face difficulty in PAMS saving files to the default paths.


Tick the Enable global default save file paths for all users checkbox to activate. When this is activated it will override any previous default save locations each user has set. It will also disable the Configure File Paths option (selected from the options menu), hence preventing users from changing the default save locations.



3) SET ADMIN MESSAGE - Ability to display message to all PAMS users on startup (e.g advice on using PAMS or IT support specific messages).


Enter a message you require to be displayed to all users when they load PAMS. This could be useful when alerting users to PAMS being unavailable for a specific date (due to maintenance) or advising users on saving/printing.

Enter a Start and End date when the message will be displayed to users.


Tick the Enable Admin Message checkbox to activate.



4) CONTROL PAMS 4.0 SERVER ACCESS - Ability to prevent users from loading PAMS (e.g for a brief period when IT support are applying upgrades or performing maintenance).


Tick the Disable PAMS 4.0 Server Access to All Users checkbox to activate.


Activating this will prevent all non-Windows admin users from loading PAMS 4.0 Server. Windows admin users will still be able to load PAMS 4.0 Server, even with this activated.


This feature may be useful to restrict PAMS 4.0 Server access for a brief period, such as servers being rebooted, upgraded, or disk maintenance.


5) SET PROXY SETTINGS - Ability to set Internet Proxy settings (e.g. to allow PAMS internet access to check for updates).


PAMS 4.0 Server occasionally needs to check via the internet that the latest edition is installed. Thus it requires an active internet connection to do so.


Configure either the HTTP Proxy or SOCKS host details and click enable.


Select the Disable internet access check on software startup checkbox if you don't wish users to be displayed a warning when PAMS can't detect an internet connection.


Select the Enable proxy internet settings for all users checkbox to activate.



6) VIEW CHANGE HISTORY - captures details regarding when changes are made to the above settings.


A log dialog window is displayed detailing the Windows username, PC Name, Date and Time of every change that is made to any of the above PAMS 4.0 Server Admin settings.




For any issues or support relating to the PAMS 4.0 Server edition please contact us at
support@pamsweb.co.uk and we will respond promptly.



PAMS 4.0 ON HIGH RESOLUTION SCREENS

Is it advised that PAMS 4.0 runs on a maximum monitor/screen resolution of "1920 x 1080"
or "1600 x 900". Higher screen resolutions than this will make PAMS 4.0 appear too small.

Click here for details on how to change your Windows resolution



PAMS 4.0 REPORT CUSTOMISER

"Record Changes in Output Report File" - setting this feature sets the output Report Word document as "Protected" or "Editing Restricted" (Word 2016). This will not allow changes to the document but will show revisions made. This feature can be disabled in Microsoft Word to allow the report document to be edited.



PAMS 3.0 SUPPORT

Click here for PAMS 3.0 Support


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PAMS Author

Dr Sue Mcgaw

Dr Sue McGaw, PAMS Author, founded the UK based NHS Special Parenting Service in 1988.

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